At CEDARHILL CONSTRUCTION LLC, we strive to provide efficient shipping services to ensure your orders are delivered promptly and securely.
1. Shipping Methods and Costs
- Standard Shipping: Delivery within 5-7 business days. Cost: $5.99 for orders under $50. Free for orders over $50.
- Express Shipping: Delivery within 2-3 business days. Cost: $19.99.
- Overnight Shipping: Delivery within 1 business day. Cost: $29.99.
- International Shipping: Delivery times and costs vary by destination. Please contact us for specific rates and times.
2. Processing Time
- Order Processing: Orders are typically processed within 1-2 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
- Shipping Confirmation: You will receive a shipping confirmation email with tracking information once your order is shipped. Please allow up to 24 hours for the tracking information to update.
3. Delivery Issues
- Lost or Damaged Packages: If your package is lost or damaged during shipping, please contact us at support@cedarhill.store within 7 days of the estimated delivery date. We will work with the shipping carrier to resolve the issue.
- Incorrect Address: Ensure your shipping address is correct at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, you will be responsible for any additional shipping charges.
4. Customs and Duties
- International Orders: Customers are responsible for any customs duties or taxes imposed by their country. Customs policies vary widely; please contact your local customs office for more information.
5. Shipping Restrictions
- PO Boxes: We do not ship to PO Boxes. Please provide a physical address for delivery.
- Restricted Items: Certain products may be subject to additional shipping restrictions based on local laws and regulations.
6. Tracking Your Order
You can track your order using the tracking number provided in your shipping confirmation email. If you have any issues with tracking your order, please contact us at support@cedarhill.store.
7. Delayed or Backordered Items
If an item is delayed or backordered, we will notify you via email with an estimated shipping date. You may choose to wait for the item, cancel the order, or select an alternative product.
